• Customer Satisfaction Survey on the Signal Strength and Cost of Mobile Phone Operators

    IRAN STANDARD & QUALITY  INSPECTION  as a value-generating brand elected by the Ministry of Industry, Mining and Commerce on the Telecom Expo, and…

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  • Call Center’s 8th Anniversary

    The Managing Director and Personnel of Customer and Market Research Department…

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  • What opinion do customers of mobile telecommunications companies have about them?

    Nowadays Using the internet services is one of the obvious services which is common in the societies.
    Due to the development of the smartphones…

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  • The 25th Exhibition of Food Industry

    Customer & Market Research Department of Iran Standard & Quality Inspection Co. in the 25th Exhibition of Food Industry

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  • Meeting Of ISQI & MVM

    The Review Of results of customer satisfaction in the fourth quarter of sales and after-sales services of the Modiran Khodro …

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  • ISQI’s 29th Anniversary

    The Managing Director and Personnel of Iran Standard & Quality Inspection Company have celebrated the 29th anniversary …

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  • A Survey of Tehran‘s Citizens’ Media habits "From the Perspective of Citizens of Tehran" (with emphasis on television, radio, press)

    RighTel Communications
    Mobile phone Network Company…

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  • The Net Promoter Score, or NPS, is based upon one question

    How likely is it that you would recommend (a company/product/service) to a friend or colleague?

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  • Acquiring a valuation brand statue by isqi

    Iran Standard & Quality Inspection Company won a valuable brand statue from the Minister of Labor, Co-operation and Social Welfare.

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Customer & Market Research Department

Iran Standard & Quality Inspection Company Provides a variety of services using the most up-to-date scientific and applied models in market research for different industries.

Iran Market research agency explores market conditions and customer’s behavior and with the use of its experts’ and call center’s capabilities renders a wide range of research services to organizations.

Iran Market research agency of Iran Standard & Quality Inspection Company can also evaluate companies’ services (pure & after-sale) and identify the weak and strong points of service provisions and help improve service systems.

EXPERTISE

Happy Call

Enable and encourage your customers to voice their opinions honestly concerning the goods and services they receive from your company…more

Customer Need Assessment

Recognize your customer needs and fulfill their needs their expectation. In order to successfully serve customers…more

Root Cause

Customer and Market Research Department of Iran Standard & Quality Inspection use root cause analyses to look deeper in to problems…more

Satisfaction Surveys

Measure your customer or employee satisfaction with satisfaction surveys with Market Research Department of ISQI(Iran Stan…more

Organizational Image

Organizational image is a contested concept in interdisciplinary research, drawing upon organizational communication,…more

Initial Quality Study(IQS)

Initial quality in this iconic study is measured by the number of problems experienced per…more

Data Gathering

Data collection is the process of gathering and measuring information on targeted variables in an established syst…more

Consumer Behavior Research

Target your efforts by consumer behavior research. Companies study consumer behavior…more

Brand Image

In marketing, brand management is the analysis and planning on how that brand is perceived in the market. It can be define as…more

Data Mining

It’s important to mention about Customer & Market Research Dept. of Iran Standard & Quality Inspection’s activities in …more

APEAL

APEAL study measures owner satisfaction with the performance and design of their new vehicles after 90 days. Market …more

Advertising Efficiency

Advertising accountability demands that advertising efficiency be measured, maximized, and… more

Sale Services

Sales is activity related to selling or the amount of goods or services sold in a given time period. In other words Customer…more

Customer Loyalty

Customer loyalty is the result of consistently positive emotional experience, physical attribute-based satisfaction and…more

Consulting

By hiring a consultant, clients have access to deeper levels of expertise than would be financially feasible. Moreover…more

Brand Survey

In any case, if you’re a brand manager or in marketing, you know it’s important to monitor your brand health so you …more

Face to Face

Face to face interview is a data collection method when the interviewer directly communicates with the respondent in …more

After Sale Services

After sales services is the provision of services, support and spare parts after making an initial sale. This often …more

Our Call Center

The largest national call center in Iran was established by Iran market research agency in 2010 with a capacity of 15,000 daily interviews, according to the research and marketing surveys.

General features of call center are:

  • Take appropriate 300-line telephony infrastructure
  • Ability to make 72000 minutes of conversation on a daily basis
  • Recording system for all of conversations
  • Voice response system
  • Centralized physical space for 204 call counter in a five-story building
  • Designed to running simultaneous and without interference of different projects
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