Entries by Narges Mortazavi

Meeting of ISQI & MVM

Viewed: 170 Superior Manager of Customer and Market Research Department had hosted the Managers of Modiran Khodro company at the Call Center of Iran Standard and Quality Inspection. The purpose of this meeting: The Review of results of customer satisfaction in the fourth quarter of sales and after-sales services of the Modiran Khodro company.

The Effect of Car Quality on After-Sales Service from the Customers’ Perspective

Viewed: 153 The Effect of Car Quality on After-Sales Service from the Customers’ Perspective  Sajjad Kheiri Master of Industrial Engineering, Systems Management and Efficiency of Yazd University [email protected] Seyed Mostafa Hoseinian Master of Industrial Engineering, Systems Management and efficiency, Islamic Azad University of Karaj [email protected] Kiomars Yagmaei Master of Management in Information Technology, Islamic Azad […]

The Net Promoter Score, or NPS, is based upon one question

Viewed: 86 The Net Promoter Score, or NPS, is based upon one question: How likely is it that you would recommend (a company/product/service) to a friend or colleague? Renault Pars Company The primary purpose of the NPS methodology is to evaluate customer loyalty, but it is often used as a complement to customer satisfaction research. Customer […]

A Survey of Tehran’s Citizens’ Media habits

Viewed: 83 A Survey of Tehran’s Citizens’ Media habits “From the Perspective of Citizens of Tehran” (with emphasis on television, radio, press) RighTel Communications Mobile phone Network Company Awareness of audience perspectives and the level of satisfaction and consequence of that habitual mindset of the audience’s attitude is important to the media and of course […]